Jaya99 Privacy Policy — Our Commitment to Protecting Your Personal Data

1 Introduction

Welcome to the jaya99 Privacy Policy page. This document forms part of the binding agreement between you as a jaya99 platform user and us as the platform operator. This Privacy Policy transparently explains how we handle your personal information from the moment you visit our website through to your becoming an active member using our full range of services.

We understand that your trust is invaluable. In the online entertainment industry, privacy concerns are often a top priority for users — and we take this very seriously. Every policy set out here reflects jaya99's genuine commitment to ensuring your data is handled responsibly, transparently, and securely.

By continuing to use the jaya99 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any provision herein, we encourage you to contact our support team before continuing to use the platform.

2 Information We Collect

Jaya99 collects information from you through several means when you interact with our platform. The following are the categories of information we collect:

A. Information You Provide Directly

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for communication and verification purposes.
• Residential address information for identity verification (KYC) purposes.
• Copies of identification documents such as your ID card or passport during the KYC process.
• Payment method information used for deposits and withdrawals.

B. Information Collected Automatically

• Your IP address, device type, and operating system.
• Browser type and version, along with language settings.
• Server log data including pages visited, access times, and session duration.
• Cookie data and device identifiers that help us recognise you on subsequent visits.
• Country-level geolocation information based on your IP address.

C. Transaction Information & Gaming Activity

• Records of all deposits, withdrawals, and fund transfers in your account.
• Betting history, games played, wins and losses.
• Records of bonuses and promotions claimed, along with wagering requirement status.
• All communication records with our customer support team.

3 How We Use Your Data

The information we collect is used for specific, legitimate, and transparent purposes. The table below summarises the primary purposes for which your data is used on the jaya99 platform:

Jaya99 will not use your data for any purpose other than those stated above without first obtaining your renewed consent. If you have given permission to receive marketing communications, you may withdraw that consent at any time through your account settings or by contacting our support team.

4 Data Sharing with Third Parties

Jaya99 does not sell or rent your personal data to any third party. However, there are certain situations where we may need to share your information with selected parties:

• Payment Service Providers: Transaction information is shared with approved payment providers to securely process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: A limited amount of technical information may be shared with game providers — such as game IDs and wagering records — to ensure game integrity.
• Identity Verification Service Providers: KYC documents are processed through registered third-party identity verification platforms that comply with high data protection standards.
• Legal Authority: jaya99 will disclose the required information when mandated by a court order, regulatory directive, or other lawful legal requirement.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred to a successor entity, subject to appropriate notice being given to you.

All third parties that receive jaya99 user data are required to comply with data protection standards no less stringent than our own.

5 Data Security

The security of your data is jaya99's top priority. We implement multiple layers of technical and operational protection to ensure your information remains safe at all times:

• Data Encryption in Transit: All communications between your browser and our servers are encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Data Encryption at Rest: Sensitive data such as payment information and KYC documents are stored in encrypted format using AES-256 algorithms.
• Internal Access Controls: Access to user data within jaya99 is restricted on a need-to-know basis. All access is logged and monitored.
• Two-Factor Authentication: The jaya99 platform supports two-factor authentication (2FA) for an added layer of security on user accounts.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to any suspicious activity promptly.
• Regular Security Audits: The jaya99 infrastructure undergoes regular independent penetration testing and security audits to identify and patch any vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you within the timeframe required by applicable law.

6 Cookies & Tracking Technologies

Jaya99 uses cookies and similar tracking technologies to enhance the user experience and analyse our platform's performance. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management, account security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how users interact with the platform, such as most frequently visited pages and errors encountered. This data is used to improve the platform.
• Functional Cookies: Stores user preferences such as language settings, last account number used, and display preferences to deliver a more personalised experience.
• Analytics Cookies: We use first-party analytics tools to understand platform usage patterns in an aggregated and anonymous manner for the purpose of continuous improvement.

You can manage or delete cookies at any time through your browser settings. Please note that deleting essential cookies may affect the functionality of the jaya99 platform and your overall user experience.

7 Your Rights as a User

As a jaya99 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the jaya99 support team via 24/7 live chat or our support email. We will process your request within 30 business days. In complex cases, this period may be extended to up to 60 days, with notice provided to you.

8 Data Retention & Deletion

Jaya99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years following the transaction date in accordance with anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after account closure or for the period specified by the relevant regulatory authority.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Cookie Data: Session cookies expire once you close your browser. Persistent cookies are stored until a set period has elapsed or until you delete them.

Once the applicable retention period has ended, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

9 Links to Third-Party Platforms

The jaya99 platform may contain links or integrations with third-party services such as game providers, payment platforms, and customer support tools. Please note that:

• The jaya99 Privacy Policy applies only to our own platform and does not cover the privacy practices of relevant third parties.
• When you interact with third-party services through our platform, data you share with them is subject to their respective privacy policies.
• Jaya99 carefully evaluates all third-party service partners to ensure they meet high data protection standards before any integration is carried out.
• We encourage you to read the privacy policy of any third-party service you use alongside the jaya99 platform.

10 Changes to This Privacy Policy

Jaya99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasonable operational reasons.

• Any material changes will be communicated to you via in-platform notifications or your registered email address at least 14 days before they take effect.
• The "Last Updated" date at the top of this page will be updated each time a change is made.
• Your continued use of the jaya99 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• If you do not agree with the changes made, you have the right to close your account before those changes take effect.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how jaya99 handles your personal data, we encourage you to reach out to us directly. Our privacy team is ready to assist you with professionalism and care.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex requests such as full data access applications, the processing period is up to 30 business days.